Resident & Commercial
Heating & Cooling Services

We are still open and ready to serve you! Our technicians are taking extra precautions to ensure the health and safety of you and your family. Here are a few tips to help us all stay safe!

Before the visit

• If you or someone in your home has COVID-19, has symptoms consistent with COVID-19, or has been in close contact with someone who has COVID-19, please advise us when scheduling the service.
• If you or someone in your home is at higher risk for severe illness from COVID-19, such as older adults or those with underlying medical conditions, consider not being inside the home during the service, or find someone else who can be in the home instead.
• Do as much of the pre-service consultation as possible before the service provider arrives, to reduce the amount of time the service provider spends inside your home. For example, discuss the details of the service request on the phone or by email, and send pictures ahead of time.

During the visit

• We will never allow a technician to enter your home if they seem sick or are showing symptoms of COVID-19.
• We will always wear a cloth face covering before entering your home and during the service visit. Also, you and other household members should wear a cloth face covering.
• Avoid physical greetings, for example, handshakes and signatures.
• Minimize indoor conversations. All conversations with the service technicians should take place outdoors, when possible, and physically distanced indoors, if necessary.
• Maintain a distance of at least 6 feet from the service technician, and limit interactions between the service technicians and other household members and pets.
• During indoor services, take steps to maximize ventilation inside the home, such as turning on the air conditioner or opening windows in the area.

After the visit

• If possible, use touchless payment options or pay over the phone to avoid touching money, a card, or a keypad. If you must handle money, a card, or use a keypad, wash your hands with soap and water for at least 20 seconds or use hand sanitizer with at least 60% alcohol after paying.
• Although our techs sanitize before they leave, it is recommended that after the service is completed, you clean and disinfect any surfaces in your home that may have been touched by the service provider.

Last Updated July 23, 2020

Content source: National Center for Immunization and Respiratory Diseases (NCIRD), Division of Viral Diseases